Privacy Policy

Last updated: November 13, 2026

Who we are

Lux Space Design is an interior design firm serving homes across the San Francisco Bay Area, California. This policy explains what information we collect through luxspacedesign.com and our Facebook and Instagram ads, how we use it, and the choices you have.

Questions about this policy: email info@luxspacedesign.com or call or text (650) 691-5961.

Information we collect

What you send us. When you use our contact or agent forms, or a lead form in one of our Facebook or Instagram ads, we receive your name, email, phone number, who you are (homeowner, listing agent, buyer or company), your city or property address, your timeline and your message or answers. If you call, text or email us, we receive your number or address and what you write.

What we record automatically. When you send a form or tap a Call or Text button, we record the page you were on, the type of device, how you reached the site (for example a Google search or an ad link), and the time. To keep spam out of our inbox, we also check your IP address and how the form was filled in.

What analytics and advertising tools collect. Google Analytics, and Meta (Facebook and Instagram) when its tools are active on this site, collect information such as pages viewed, device and browser type, approximate location and cookie identifiers. See “Cookies, analytics and advertising” below.

We do not ask for payment details, Social Security numbers or other sensitive information through this website or our ads.

How we use it

  • To reply to your inquiry, schedule a consultation or walkthrough, and prepare a proposal.
  • To deliver the design, staging or furnishing services you ask for.
  • To stay in touch with occasional emails about our services. Every such email includes a way to unsubscribe.
  • To keep the site and our inbox safe from spam and misuse.
  • To understand which pages and ads bring people to us, so we can improve the site and our advertising.
  • To show our ads to people who visited the site, on platforms such as Facebook and Instagram.
  • To meet legal and tax obligations.

We do not send marketing text messages unless you ask us to.

Cookies, analytics and advertising

Google Analytics. We use Google Analytics to count visits, see which pages are useful, and measure when someone sends a form or taps Call or Text. Google sets cookies to do this. You can opt out with the Google Analytics opt-out add-on or by blocking cookies in your browser.

Meta Pixel and Conversions API. When active, these tools tell Meta that a visitor viewed a page, sent a form or tapped Call or Text, so we can measure and improve our Facebook and Instagram ads. If you send a form, a scrambled (hashed) version of your email and phone number may be shared with Meta to match the action to an ad. Meta may use this under its own privacy policy. You can manage ad settings in your Facebook or Instagram account.

YouTube videos. Our videos load from YouTube only after you press play. YouTube may then set its own cookies.

Security. Our host’s security system may set a short-lived cookie to confirm you are a real visitor.

Do Not Track. Browser Do Not Track signals have no common standard, so the site does not change its behavior when it receives one.

Who we share it with

We do not sell your personal information for money. We share it only with services that help us run the business:

  • Website hosting (our web host stores the site and form messages).
  • Google (Google Workspace for email, Google Sheets for agent inquiries, Google Analytics).
  • Meta (lead forms in our ads, and the Pixel and Conversions API when active, as described above).
  • Professionals on your project, such as contractors or other licensed professionals, only when you ask us to coordinate with them.
  • Authorities, when the law requires it.

Under California law, sharing information with Meta for ads shown on other sites may count as “sharing” for cross-context behavioral advertising. You can opt out at any time (see “Your choices and rights”).

How long we keep it, security and children

  • Retention. Inquiries that do not become projects are deleted after 24 months. Project records are kept as long as tax and business rules require. We may keep your name and email longer so we can stay in touch, until you ask us to remove them. Spam-check records and call/text tap records are kept for a short time.
  • Security. The site uses HTTPS, and access to messages is limited to our team. No method is perfectly secure, so please do not send passwords or financial details through the site.
  • Children. This site is for adults. We do not knowingly collect information from anyone under 16.

Your choices and rights

You can ask us at any time to:

  • tell you what personal information we hold about you and give you a copy;
  • correct it;
  • delete it;
  • stop sending you emails;
  • stop sharing it for advertising (opt out of “sharing”).

California residents have these rights under the California Consumer Privacy Act, and we honor them for every visitor. We will not treat you differently for using them.

To make a request, email info@luxspacedesign.com with the subject “Privacy request”, or call or text (650) 691-5961. We may ask for your name and the email or phone you used, to confirm the request is yours. You may also ask someone to act for you with your written permission. We answer within 45 days.

Changes and contact

We may update this policy when our tools or the law change. The date at the top shows the latest version.

Lux Space Design
Email: info@luxspacedesign.com
Phone: (650) 691-5961
Mail: PO Box 3694, Los Altos, CA 94024